Privacy Policy

Effective Date: November 17, 2025

1. Introduction

Freight Load Board ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account Registration:

  • Email address
  • Company name
  • DOT number (for carriers)
  • MC number (for carriers)
  • Contact information

Load Information:

  • Pickup and delivery locations
  • Freight description, weight, and dimensions
  • Dates and times
  • Special handling requirements

Communications:

  • Messages sent through the Platform
  • Contact form submissions
  • Support inquiries

2.2 Automatically Collected Information

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, features used
  • IP Address: For security and analytics purposes
  • Cookies: Session management and user preferences

2.3 Third-Party Information

We obtain carrier safety information from publicly available FMCSA records, including:

  • Operating authority status
  • Safety ratings and inspection history
  • Fleet size and crash statistics
  • Out-of-service rates

3. How We Use Your Information

We use your information to:

  • Provide Services: Create and manage your account, facilitate load postings and searches
  • Verification: Verify carrier DOT numbers against FMCSA records
  • Communication: Send email verification, load notifications, and platform updates
  • Safety: Display carrier safety records to shippers for informed decision-making
  • Improvement: Analyze usage patterns to enhance Platform features
  • Security: Detect and prevent fraud, abuse, and security incidents
  • Compliance: Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Information Visible to Other Users

Carriers can see:

  • Shipper company name
  • Load details (locations, dates, freight description)
  • Contact information (when messaging)

Shippers can see:

  • Carrier company name
  • DOT and MC numbers
  • FMCSA safety records (from public data)
  • Platform statistics (member since, loads completed)

4.3 Service Providers

We may share information with third-party service providers who perform services on our behalf:

  • Email delivery services (SendGrid)
  • Cloud hosting providers (Fly.io)
  • Analytics services

These providers are contractually obligated to protect your data and use it only for the services we request.

4.4 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal process or government requests
  • Enforce our Terms of Service
  • Protect the rights, property, or safety of our users or the public
  • Detect, prevent, or address fraud, security, or technical issues

5. Data Security

We implement security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Regular security audits and updates
  • Access controls and authentication
  • Firewall protection and intrusion detection

Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in during your session
  • Remember your preferences
  • Analyze site traffic and usage patterns
  • Improve Platform performance

Types of Cookies:

  • Essential Cookies: Required for Platform functionality (login, sessions)
  • Analytics Cookies: Help us understand how users interact with the Platform
  • Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings, but disabling certain cookies may limit Platform functionality.

7. Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact us at privacy@freightloadboard.com. We will respond within 30 days.

Note: Some information may be retained as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information:

  • For legal compliance (tax records, transaction history)
  • To resolve disputes or enforce agreements
  • For fraud prevention and security
  • Anonymized data for analytics

9. Children's Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising your rights

Contact us at privacy@freightloadboard.com to exercise these rights.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Platform, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Platform or sending an email. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: privacy@freightloadboard.com
Support: support@freightloadboard.com
Address: 1100 Old Hwy 8 NW, St. Paul, MN 55112

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